Clearance Active Secret 

CERTIFICATIONS & Activities                         

• EC-Council Certified Ethical Hacker
• CompTIA Network+
• CompTIA Security+ 
• AZ-104 (Microsoft Azure Administrator)
• MS-700 (Microsoft Teams Administrator)
• Participate in Hack the Box challenges performing exploits to root machines.
• Home lab with Rasberry Pi4 to practice building containers using Kubernetes and Docker.

EDUCATION                                                                                                                                                     .

Richland College                             Richardson, Texas

A.A.S Cybersecurity & Information Assurance, VP’s Honor Roll, 3.6                                       (Current)

Divergence Academy         Dallas, Texas

Cybersecurity Training                           January 2020

Hawaii Pacific University         Honolulu, Hawaii

B.A. Human Resource Development, Magna Cum Lade, 3.71         December 2018

EXPERIENCE                                                                                                                                            .

Confidential

San Antonio, Tx

Office 365 Engineer Tier II October 2020- Current

• Licensed and provisioned 550,000 O365 users and 100+ virtual machines/networks to include managing storage, Azure compute resources and IAM (identity and access management) within two Azure tenants.

• Monitored two PSTN call lines averaging 200 calls a day and troubleshooting IP phone and latency issues.

• Performed 50 bulk uploads of users, groups and licenses from one Azure Active Directory to another tenant.

• Integrated 3 Windows PowerShell scripts to automate repetitive functions and tasks. Decreasing the manual task by 8 minutes. 

Confidential  

Richardson, Tx

Service Desk Technician April 2020- October 2020

• Resolved 1,200 tickets in 30 days, averaged. Conducted password resets, application installation, endpoint connection, VPN and Office Suite troubleshooting.

• 7-minute average ticket resolution in Salesforce environment. 92% ticket resolution or proper ticket escalation.

• Performed security and version updates for McAfee Enterprise HIPS technology.

• Created and contributed to 25+ technical documents. Providing guided steps through Salesforce for end-users to follow.

Confidential                 

Addison, Tx

IT Security Support Specialist October 2019 – January 2020

• Performed 100+ Nmap & Wireshark scans and patched vulnerable hosts on internal networks. Performed remote monitoring of DNS, Domain Controller, and virtual machines using SolarWinds.
• Configured firewalls (NextGen), routers and switches (Aruba/Cisco) and HBSS to maximize network efficiency and perform server log analysis.
• Supported 15 virtual environments using VirtualBox & VMWare running multiple operating systems (Windows, Linux, and MacOS) and applications on a single computer improving/troubleshooting application performance, balancing resources, and providing specific user needs.

Confidential           

Mesquite, Tx

Lead Enrollment Services Representative May 2019 – October 2019

• Integrated SMS software Signal Vine (ticketing system) with the recruitment team, to better communicate with thousands of students, increasing Fall 2019 Enrollment by 8%.
• Maintained nine Windows 10 desktops with Office 365 in the Welcome Center, troubleshooting application-level issues for 30+ students (customer facing) daily, oversaw hardware inventories and defined processes to ensure inventory security.

Confidential

MCBH, Kaneohe

Lead Artillery Data System Operator – 0844 March 2015 – March 2019

• Monitored 100+ digital fire support networks utilizing the Adaptive Networking Wideband Waveform (ANW2) enabling standard IP addresses to seamlessly connect between digital fires systems and radios.
• Troubleshooted radios in the AFTADS mesh network ensuring the radio automatically “hops” until the data reaches the intended destination resulting in 3% increase in accurate and timely artillery fire.
• Coordinated and/or provided quarterly training for the installation and operation of IT equipment and software.

COMPUTER LANGUAGES AND TOOLS

• Network protocols: TCP, UDP, ICMP, SNMP, HTTP, and FTP etc…
• Network Switches: Cisco, NetGear, HP Enterprise
• Network Storage: DAS, NAS, SAN (SCSI & FCP) 
• Cybersecurity Frameworks & Regulations: NIST 80053, NIST 80067, ISA, OMB
• Languages: Python, Powershell
• Kali: bash, Wireshark, Nmap, Metasploit, Aircrack-ng, DNSRecon, enum4linux, exploitdb, Burp Suite
• Windows: PowerShell, Windows Subsystem for Linux, WMIC, Firewall, and Registry
• Virtualization: VMWare, VirtualBox, Citrix, Hyper-V
• Linux: Ubuntu, Red Hat Enterprise 7, Kali
• Microsoft Office Suite
• Microsoft Azure
• AWS